TERMS AND CONDITIONS OF SALE
The owner of the webshop TRICELA.EU (hereinafter referred to as the Webshop) is TRICELA OÜ (registration code 16800027), located at Staapli 4, Tallinn.
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the online shop are indicated with the products. A delivery fee is added to the price. All prices of goods sold in the online shop are in euro.
The delivery fee depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order
To order, you must add the products you want to your shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
- Bank payments in Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Revolut and Visa.
- Latvian bank links: Swedbank, SEB, Citadele, Revolut and Luminor.
- Lithuanian bank links: Swedbank, SEB, Revolut, Šiaulių bankas and Luminor.
- Finnish bank links: Aktia, Bank of Åland, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Bank, S-Pank, Säästopankki, Revolut, Visa.
- Visa/MasterCard credit card payments
- Pay later payment option: split
NB! When paying by bank transfer, be sure to press the “Back to merchant” button on the bank page.
Payments are intermediated by Montonio Finance OÜ. Payment is made outside the Online Shop in a secure environment – in the case of payment by bank transfer in the secure environment of the respective bank and in the case of payment by credit card in the secure environment of Montonio Finance OÜ. The seller does not have access to the customer’s bank and credit card details. The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop. If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
Delivery to
Goods are delivered to Estonia, Latvia, Lithuania, Finland, Poland, Germany, Belgium,
Itella parcel machines, Omniva parcel machines and DPD.
The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method. Shipments within Estonia usually arrive at the destination specified by the buyer within 1-2 working days from the entry into force of the sales contract. Outside Estonia, delivery will be within 2-7 calendar days.
Right of withdrawal
It is possible to exchange goods bought in the shop (for example for another colour) by agreement.
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
In the case of deterioration of the goods to be returned, the consumer is liable for the loss of value resulting from the use of the goods only if he has used the goods in a way other than that necessary to ascertain their nature, characteristics and functioning. In order to ascertain the nature, characteristics and functioning of an article, the Consumer should handle and use the article only as he would normally be allowed to do in a shop. For example, it is possible to try on clothes in a shop, but the labels must not be removed, and the clothes must not be soiled, damaged, washed or tainted by perfume, smoke or any other noxious smell. Therefore, it cannot be excluded that the value of the product has been reduced to zero by the damage to the item, and Tricela OÜ has the right to ask for compensation for the loss of value. The transport costs of the deteriorated goods shall be borne by the Consumer.
In order to return the goods, you must submit a withdrawal form and send it to. info@tricela.eu no later than 14 days after receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. wrong or defective goods)..
The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.
Upon receipt of the goods to be returned, the online shop will refund the buyer the amount paid at the time of purchase, but not later than 14 days from the date of receipt of the withdrawal. The online shop has the right to refuse the refund until the receipt of the goods to be returned or until the buyer has provided proof of return of the products, whichever occurs first.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop has been marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
In case of a defect, the buyer has the right to contact the online shop within 14 days at the latest by sending an e-mail to. info@tricela.eu
The online shop is not liable for defects (e.g. damaged packaging) that occur after the goods have been delivered to the buyer, i.e. during delivery.
If goods purchased from the online shop have a defect for which the online shop is responsible, the shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the online shop will refund the buyer all the fees for the sales contract.
The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online shop uses the personal data provided by the buyer only to process the order and send the goods to the buyer. The online shop transfers personal data to transport companies in order to deliver goods.
The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.
Dispute resolution
If the buyer has any complaints about the Online Shop, they should be sent by e-mail to info@tricela.eu.
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can consult the procedural conditions and submit an application by. here. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint.
The buyer can turn to the European Union’s consumer dispute resolution platform.
